Refund policy

Last updated: 18 October 2026

At BB Natural, your satisfaction matters to us. This policy explains how returns, replacements and refunds work.

1. Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, please contact us within 3 days of receiving your parcel. Message us on WhatsApp at 012-319 9003 or email hello@babybeauty.com.my with your order number and clear photos of the item and its packaging. We will arrange a replacement or a refund, and we will cover any shipping cost involved.

2. Fragrance products

For hygiene reasons, fragrance products (perfume) cannot be returned or exchanged because of scent preference once the seal has been opened. Section 1 still applies if the item arrives damaged or incorrect. Not sure which scent suits you? Chat with us before you buy and we will help you choose.

3. Returns for other products

For all other products, you may request a return within 14 days of delivery. The item must be unused and in its original packaging, and you need to provide your order number or receipt. Return shipping is paid by the buyer, unless the return is for a damaged or incorrect item (Section 1).

4. How refunds are paid

Approved refunds are paid back to your original payment method within 1-3 business days after we receive and verify the returned item, or after we approve a damaged or incorrect item claim. Your bank or payment provider may need extra time to show the refund.

5. Cancellations

You can cancel an order before it is processed or shipped. Please contact us as soon as possible. Once an order has shipped, it cannot be cancelled. Cancelled orders are refunded to your original payment method.

Questions? Our team is happy to help. WhatsApp us at 012-319 9003.